I gave you the wrong address with my order, what should I do?
Please email me the correct address as soon as you can to email@example.com. There is normally a 2-5 day window before your order ships to make changes. Please note, once your order has shipped I can not change the shipping address nor am I responsible for packages sent to the wrong address as no fault of my own.
Are these products 100% natural?
Please note, most items sold on our site are NOT 100% natural in content, though our items are made with mostly natural ingredients. There are, however, some products that ARE 100% natural, and it will state that in the product description.
My order has not yet reached me, how soon will it ship?
Please visit our Shipping Page to read more about our shipping process.
My tracking has been in "pre-shipment" for some time, is it lost?
Receiving your tracking number means I have printed your shipping label, but not necessarily that your order has shipped. I try to ship orders within a few days after printing the shipping label, however, delays can occur. If your order has been in "pre-shipment" more than a week, feel free to reach out to us so that we can tell you if your order is actually lost, or if your package is still in our possession.
What is your return policy?
Because of the nature of these items, returns are not accepted and all items are final sale, except in the event you have received damaged goods upon arrival.
I placed an order with you, but I need to cancel it.
If your order has not been shipped, I am able to cancel your order and refund you your money. However, if your order has already been shipped, you will have to return your items to me upon receiving them and can then receive a store credit or exchange those items for something else. Package must be in its original state and un-opened/tampered with in order to receive money back for a refund.
How do I know if my order has shipped?
You will automatically receive tracking information to the email that you provided during checkout.
The item I want is out of stock, will it be back soon?
If an item is going to be gone for good, I normally take it down from the website. If something is sold out, it should be back within one week of it being sold out.
I am purchasing for a friend and I don't want them to know how much I paid.
Orders do not come with any papers or packaging slips that include prices of the items purchased. Your confirmation email has this information if you would like it for your own keeping, but if you're sending something to a friend, dont worry - they won't know how much you paid.
How do I know what products are good for my face?
Delish Condish operates under the impression that you are aware of what skin type you have, and that you are reading our descriptions to best figure what product will be your best option. If you have any questions, you can feel free to set up a skin consultation with us: firstname.lastname@example.org
Do you have wholesale pricing?
Yes! I do wholesale pricing as well. For a price list, email email@example.com with what item(s) and the quantity of said item(s) you would like to buy.